Master Service Agreement

Effective Date: 9/17/2023

Teresa Roberts
Teresa Roberts
2024-01-18
Meghan Haarmann provided great service and care in Los Alamos. She explained all of the testing procedures and showed us all of the data. My husband and I are confident that we will be getting appropriate hearing aids from this company to protect and enhance our well-being.
Trish Hug
Trish Hug
2023-11-15
Would there were more than five stars! Meghan provided more information and explanation about hearing, hearing tests, and hearing aids than my husband and I have ever experienced. Sandia Hearing Aids wasn’t on our insurance’s provider list but we purchased from them anyway because of their personnel and complete service. I’d give them 10 stars!
Suzanne Ramos
Suzanne Ramos
2023-10-17
Megan was absolutely amazing. I came in very unhappy with the hearing aids I’ve had for the last 6 years. She was thorough in her testing and explanation of how the new technology works. She gave me loaners to try out which was such a relief ! All in all I’m over the moon pleased !!
Annie Bush
Annie Bush
2023-09-26
This is an excellent business. Meghan, who fits the hearing aids, is professional and friendly. Her explanations of hearing issues and aids are easy to understand and complete. Service is terrific. Melissa, the receptionist is always courteous and helpful. We will continue to be customers in the years to come!
Bob Whitman
Bob Whitman
2023-09-21
Outstanding service, friendly, and knowledgeable help.

This Master Service Agreement (“Agreement”) governs the provision of services by Sandia Hearing Aids Santa Fe (“us,” “we,” or “our”) to our customers (“Customer” or “you”). This Agreement outlines the terms and conditions that apply to the services provided by us. By accessing or using our services, you agree to comply with this Agreement. If you do not agree with any part of this Agreement, do not access or use our services.

1. Scope of Services

We offer hearing aid-related services and solutions, including hearing assessments, hearing aid fittings, repairs, and consultations. The specific details of the services to be provided will be mutually agreed upon by us and the Customer and outlined in a separate agreement or work order.

2. Service Fees and Payment

The fees for our services will be communicated to you in writing and agreed upon before the commencement of any services. Payment terms and methods will also be specified in the separate agreement or work order. We reserve the right to modify our fees with prior notice.

3. Confidentiality

Both parties agree to keep confidential any non-public information received from the other party during the course of the engagement. This includes, but is not limited to, proprietary information, trade secrets, customer data, and any other information marked or identified as confidential.

4. Ownership and Intellectual Property

All intellectual property rights associated with the services, including but not limited to software, tools, documentation, and any other materials provided, will remain the property of Sandia Hearing Aids Santa Fe or its licensors. The Customer shall not reproduce, modify, distribute, or create derivative works from the provided materials without our prior written consent.

5. Limitation of Liability

We shall not be liable to the Customer or any third party for any direct, indirect, incidental, consequential, or exemplary damages arising out of or in connection with the services provided under this Agreement. Our liability shall be limited to the total fees paid by the Customer for the specific services in question.

6. Termination

Either party may terminate this Agreement with prior written notice if the other party breaches any material term of this Agreement. Upon termination, the Customer shall pay for all services provided up to the termination date, and any outstanding fees or obligations shall become immediately due.

7. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of New Mexico. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts in New Mexico.

8. Contact Us

If you have any questions, concerns, or wish to discuss the terms of this Agreement, please contact us at:

  • Sandia Hearing Aids Santa Fe
  • Address: 3454 Zafarano Dr, Suite B, Santa Fe, NM 87507
  • Phone: +1 (505) 988-1984
  • Email: [email protected]

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